Privacy Policy
1. Purpose
1.1. Hostino, LLC provides web hosting and/or domain name services.
1.2. This contract aims to define the technical and financial conditions under which Hostino, LLC and the client mutually commit.
2. Server access and management
2.1. Hostino, LLC commits to do everything in its power to ensure the permanence, continuity, and quality of the services it offers.
2.2. Hostino, LLC reserves the right to temporarily and briefly suspend server accessibility for occasional maintenance or service improvements.
2.3 Server management for dedicated and VPS/Cloud servers:
2.3.1 One-time management is billed hourly for a specific task. Depending on the task you have assigned to us, we will provide an estimated duration of the intervention in advance.
– Server setup according to your needs, updating the operating system, etc.
– Installing or updating software, email servers, web servers, or business applications.
– Configuring various Apache modules, etc.
– Securing your server, installing a firewall, etc.
– Handling technical incidents.
– Implementing backup policies.
– Setting up accounts for your website installations (FTP, MySQL, etc.).
2.3.2 Monthly management contract:
Initial operating system and software installation based on your requirements (operating system chosen by the partner).
Server and hosted service monitoring.
Server backup implementation.
Firewall installation.
Single point of contact: technical support via ticket and phone.
Regular operating system and software updates.
Security patch installation.
3. Support
Hostino, LLC provides the client with technical support via email, phone, and live chat.
4. Service pricing, invoicing, payments
4.1. The prices for services offered are listed on the hostino.ae website, are exclusive of taxes, payable in Moroccan Dirhams, Euros, or USD, and must be paid in advance upon receipt of the proforma invoice for an annual, semi-annual, quarterly, or monthly period.
4.2. Invoices are payable in advance upon receipt for the specified period, and payments can be made by the client through bank transfer, Credit card, Cash, or any other payment method offered by Hostino, LLC.
4.3. In case of late payment, Hostino, LLC will suspend service delivery and/or terminate the contract with immediate effect and without compensation.
4.4. Unpaid accounts and servers at the due date are considered abandoned and will be terminated.
5. Responsibilities
5.1. Under no circumstances can Hostino, LLC be held liable for any actions or claims by third parties; the client must indemnify Hostino, LLC from any potential damages arising from:
Information, images, sounds, texts, or videos that violate applicable laws and regulations, contained within the client’s website(s).
Violation of intellectual property rights related to works distributed, in whole or in part, on the client’s website(s) without the author’s consent.
Suspension and/or termination of accounts, particularly due to non-payment of amounts due under this contract or, more generally, non-compliance with the client’s obligations set forth in these terms.
5.2. Moreover, given the characteristics and limitations of the Internet, which the client acknowledges, Hostino, LLC cannot be held liable for:
Difficulty accessing the hosted site due to network congestion during certain periods, contamination of the client’s data and/or software by viruses, for which the client is responsible for protection.
Malicious intrusions by third parties into the client’s site, despite reasonable security measures in place.
Potential misappropriation of passwords, confidential codes, and any sensitive information for the client.
5.3. The client must not engage in or participate in any of the following activities:
Sending unsolicited mass emails to recipients who have not requested them (“Junk mail” or “Spamming”). Unsolicited mass email sending is strictly prohibited.
Unauthorized access or attempted access to a computer system.
Hosting racist, pornographic, or illegal websites or those containing hyperlinks to such sites.
5.4. Hostino, LLC reserves the right to terminate the hosting contract at any time if it becomes aware of a breach of any of the above provisions or in case of improper handling of FTP, HTTP, MAIL, or database accounts, causing technical damage to its servers. In these cases, Hostino, LLC will not issue any refunds.
6. Security and confidentiality obligations
Hostino, LLC must implement security measures for premises and information systems to prevent any risks inherent to the processing and nature of the client’s personal data, in order to:
- to prevent unauthorized persons from accessing computer systems processing personal data;
- to prevent storage media from being read, copied, modified, or moved without authorization;
- to prevent unauthorized entry of data into memory and any unauthorized disclosure, modification, or deletion of stored personal data;
- to prevent unauthorized persons from using data processing systems through data transmission facilities;
- to guarantee that authorized users of a data processing system can only access the personal data that their access rights allow them to view;
- to keep a record of personal data that has been shared, from the moment it was shared and its recipient;
- to ensure that it will be possible to verify a posteriori which personal data have been processed, when and by whom;
- to ensure that it will be possible to verify retrospectively which personal data has been processed, when, and by whom;
- to ensure that personal data processed on behalf of third parties can only be done in the manner prescribed by the contracting institution or body;
- to design its organizational structure to meet the requirements of data protection.
7. Service restrictions and limitations
Hostino, LLC will do its best to notify clients using scripts that consume a high percentage of system resources before suspending them. However, if the scripts cause problems for other clients or consume a lot of resources, they may be stopped without notice.
The client is warned that non-compliant use of the above may render the site incompatible with the shared hosting platform.
Hostino, LLC is not responsible for any claims or damages arising from the client’s loss of data, inability to access the Internet, or inability to send or receive information.
Hostino, LLC performs backups, which may be used in case of system failure. However, Hostino, LLC does not offer data recovery services for its clients.
Hostino, LLC cannot be held responsible for data loss, data corruption, access difficulties or impossibilities, slow connections, or any other problems resulting from the system. Hostino, LLC may, at its sole discretion, limit or deny access to its servers if it believes these limitations or refusals are necessary to maintain the security or integrity of the network.
8. Contract duration, renewal, and termination
8.1. The contract is concluded for an annual, semi-annual, quarterly, or monthly duration, starting from the date of signing these terms and conditions.
8.2. Subscription renewals are not automatic; the client must pay their invoice for their service or domain to be renewed.
8.3. Any termination must be made by email, phone, or registered letter addressed to Hostino, LLC, no later than one month before the anniversary date of the contract.
9. Information obligation
The client agrees to update their information (such as change of address, phone number, etc.) directly on their customer account with Hostino, LLC.
10. Applicable law – Jurisdiction
This website is operated by Hostino LLC, a company registered in Delaware, United States. Accordingly, the laws of the State of Delaware and the applicable federal laws of the United States govern these terms and any disputes arising from the use of this website.
While we are in the process of establishing a legal entity within the United Arab Emirates, any legal matters or disputes related to this website shall, until further notice, be subject to the jurisdiction of the courts located in the State of Delaware, United States.
Document reviewed and updated on April 22, 2025.